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Delivery & Returns

Order & Delivery Information

Orders on items purchased placed before 1pm will be dispatched same day Monday – Friday where the item is in stock. Please note that stock levels are checked daily, but volume of sales occasionally results in discrepancies.

In these instances, you will be informed of the wait time and offered an alternative product or a refund. Please note, repair turnaround is excluded from this timescale. Once you have placed an order, you will receive a confirmation email.

When your order is dispatched, tracking details will then be sent to you. Unfortunately, due to the speed of processing, we are unable to change your delivery address after you have placed your order.

UK Orders Orders are sent with Royal Mail, and you can choose between a First Class Tracked service and a Second Class Tracked service. Orders outside UK Any orders processed outside the UK may incur additional charges on-top of advertised website prices.

Problem with your order?

Please do not hesitate to get in touch. Email us at customerservice@ismash.com and we will do our best to solve any problems.

Returns & Cancellation Policy

You can cancel your order for a short period after placing it through the online store. Any money paid will be refunded upon cancellation.

Unfortunately, as we have a very fast turnaround your order cannot be cancelled once it is marked as ‘Shipped’. Our 30-day returns guarantee means that if you are unhappy with your purchase, you can return it to us in its original condition within 30 days of receipt of the item. We will then issue you a full refund of the price you paid for the item.

Where items are not faulty, you must pay the cost of return postage. You should acquire proof of postage when returning any goods to us. We can only accept the return of opened items if they are faulty.

Please note that we reserve the right to refuse refunds after the 30-day period where the item is not fault To initiate a return, please view the relevant order details in your iSmash account and click the green return arrow. You will be issued with instructions after your request has been made.

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